Job Description

Membership Experience Specialist

📍 Chicago, IL | Hybrid Schedule

💰 $20-$21/hour

Are you a proactive problem-solver who enjoys connecting with people over the phone? Do you thrive in a customer-focused environment where every conversation is an opportunity to provide solutions? A leading professional organization in the real estate industry is seeking a Member Experience Specialist to join their team on a temp-to-perm basis, with potential for long-term employment based on performance.

What You’ll Do:

Member Support – Handle inbound and outbound calls, assisting members with inquiries, renewals, and general support.

Problem-Solving – Navigate customer questions with confidence, utilizing provided resources to find solutions.

Ticket Management – Respond to inquiries through a customer support system (Zendesk experience is a plus!).

Data & Systems – Work with various platforms, including a learning management system (LMS) and a member database.

Collaboration – Work closely with internal teams to enhance the member experience.

What We’re Looking For:

• Excellent Communicator – You genuinely enjoy talking on the phone and building relationships.
• Customer-Focused – A positive, solutions-oriented mindset when addressing member needs.
• Tech-Savvy – Proficiency in MS Office; experience with customer databases is a bonus.
• Highly Organized – Ability to multitask and manage inquiries efficiently.
• Independent Thinker – Comfortable handling ambiguous situations and finding answers proactively.

Work Schedule & Pay:

• Hybrid Role – Onsite 3 days/week
• Pay Rate – $20-$21/hour, depending on experience.

If you're looking for a dynamic role where you can make an impact in a professional, member-driven environment, apply today!

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