Job Description

​Agency:  Department of the Lottery
Class Title:  LOTTERY TELEMARKETING REP - 24520 
Skill Option:  None 
Bilingual Option:  None 
Closing Date/Time: 04/02/2025
Salary: Anticipated Starting Salary $3,971 monthly; Full Range $3,971 - $5,243 monthly.
Job Type: Salaried
Category:  Full Time 
County: Sangamon
Number of Vacancies: 2
Plan/BU:  RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 45774  

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position Overview

Do you have a background in telemarketing, sales, and customer service? The Illinois Lottery is seeking to hire a Telemarketing Representative with the Sales Division. The individual in this position will work as a team member, providing customer service, guidance, and direction to Lottery retailers to ensure they receive information regarding instant ticket games, prizes, and orders. If you are a people person who excels in communicating and solving problems, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Via telephone, maintains regular contact with agents to solicit instant ticket orders and to forecast and fill product needs.
• Maintains Retailer Hotline lnstant Ticket Ordering system files.
• Interprets and applies the laws, rules, regulations, and policies of the Illinois State Lottery.
• Analyzes individual retailer's accounting and operational needs and provides recommended solutions.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion or four years of high school.
• Requires one (1) year of clerical experience, in an office setting, or two (2) years of telemarketing experience.

Preferred Qualifications

• Prefers extensive knowledge of telemarketing functions.
• Prefers extensive knowledge of general business practices and retail operations.
• Prefers experience diplomatically communicating with a wide variety of people from different backgrounds, ethnicities, and cultures.
• Prefers the ability to use the computer systems, software, hardware, or other automated equipment utilized in agency operations.
• Prefers the ability to prioritize assignments and meet critical deadlines.
• Prefers the ability to interpret the state Lottery laws, rules and regulations.
• Prefers the ability to exercise tact and diplomacy in resolving problem matters.
• Prefers the ability to establish and maintain satisfactory working relationships with the public and agency personnel.
• Prefers the ability to analyze and identify problems in retailer’s accounts and operations, and to determine appropriate solutions.
• Prefers the ability to utilize Microsoft Outlook, Word, and Excel.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to work from home, in a quiet environment with an internet connection.
• Requires the ability to utilize state issued equipment.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $23 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees. It innovates utilizing the latest technology and recognizes and adapts to market and industry changes. It maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois. The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.

Work Hours: Monday - Friday; 8:00am - 4:30pm

Work Location: 3201 W White Oaks Dr, Springfield, Illinois, 62704

Email: LOT.Personnel@illinois.gov

Posting Group: Legal, Audit & Compliance

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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