Job Description

**Become a part of our caring community and help us put health first** The Compliance Professional 2 focuses on managing compliance-related tasks that support regulatory adherence and internal procedures. This role involves administrative support, inquiry management, and oversight of marketing materials, ensuring that compliance standards are met effectively and efficiently. The Compliance Professional 2 will be responsible for the following key tasks: + **Management of Shared Mailbox:** Triage and respond to inquiries received in the shared compliance mailbox, logging and tracking requests to ensure timely handling. + **Call Quality Audit Administration:** Execute administrative tasks related to call quality audits, including requesting call recordings and collaborating with agencies to secure necessary information. + **Marketing Oversight:** Prepare for new marketing materials by entering data from new material intake forms into the Marketing Inventory Tracker and creating corresponding folders in the Marketing and Communications Material Inventory. + **Legal Review Follow-up:** Monitor and follow up on marketing and communication review requests pending with the Legal team, conducting weekly exports of the Inventory Tracker to identify delays. + **Relationship Management:** Maintain effective communication with relevant stakeholders to support compliance efforts + **Research and Compliance Recommendations:** Investigate compliance issues and provide recommendations for policy updates to enhance compliance with regulatory obligations. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively while ensuring compliance with established guidelines. **Use your skills to make an impact** **Required Qualifications** + 2 or more years of experience in an investigative/compliance role + At least 1 year of experience in the understanding of complex member allegations + At least 1 year of experience with presenting to leadership + Knowledge/understanding of laws and regulations governed by the Department of Insurance and CMS **Preferred Qualifications** + Bachelor's Degree + Audit or consulting experience + 1+ years of experience in coaching ideally 3rd party organizations + Experience with metrics and reporting **Work-At-Home Information** To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. + Satellite, cellular and microwave connection can be used only if approved by leadership. + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. + Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. + Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. **HireVue** As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $65,000 - $88,600 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 05-01-2025 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Job Tags

Weekly pay, Holiday work, Full time, Temporary work, Apprenticeship, Remote job, Work from home, Home office,

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