HVAC Customer Assurance Manager Job at RUSSELL SIGLER INC, Fresno, CA

MERqeDN6R3lCVzROUTFnR1lwY2FvUGNEdXc9PQ==
  • RUSSELL SIGLER INC
  • Fresno, CA

Job Description

Position Summary:

Customer Assurance Manager delivers post-sales technical support and training on HVAC products.

Key Duties and Responsibilities:

  • Build strong relationships with internal and external stakeholders
  • Provide technical support for Commercial and Applied HVAC equipment
  • Perform job-site visits in order to assist in the installation, troubleshooting, service and repair of Commercial and Applied HVAC equipment and controls
  • Provide technical and product training classes to HVAC contractors and end-users
  • Review, assess and resolve warranty related issues with contractors
  • Solid understanding of HVAC industry from a sales, installation and service perspective
  • Proficient in conflict resolution
  • Exceptional communication skills
  • Ability to manage multiple priorities simultaneously

Critical Knowledge and Skills:

  • Ability to communicate professionally and effectively with contractors, business owners, Engineering/Design firms and RSI team members
  • Provide technical, product, and sales training to HVAC contractors and Sigler Employees both on an individual and group basis
  • Ability to use Microsoft Office tools and HVAC Service software effectively
  • Strong multi-tasking and organizational skills
  • Must have exceptional customer service and communication skills
  • Ability to work in a constant state of alertness and safe manner
  • This job is designated a Safety Sensitive position

Education and Experience:

  • Must have 5-10+ years in the HVAC industry, preferably related to the installation, commissioning and servicing of commercial equipment and controls
  • Must have a high school diploma or equivalent, higher education is preferred
  • Trade School/vocational certifications in HVAC/R or related fields is preferred

** Russell Sigler, Inc. (Sigler) is an equal opportunity employer. All applicants will be considered for employment based on merit, qualifications, and business need **

Click here for more information regarding the California Consumer Privacy Act (CCPA)

Job Tags

For contractors,

Similar Jobs

Uncommon Schools

Teacher Job at Uncommon Schools

 ...Master Teachers, co-teach with teacher-leaders, provide in-house substitute teaching coverage for teachers, and support teachers with tutoring, grading, and individual or small group student instruction. Depending on school needs and candidate background, Apprentice... 

IQGeo

Partner Account Manager - NA Job at IQGeo

 ...Salary: $70,000 - $100,000 DOE IQGeo is a leading provider of geospatial software solutions that empower telecom and utility companies to design, build, and manage their networks more efficiently. Our innovative platform integrates field and office operations,... 

Athletes Global

Math & Reading Tutors Job at Athletes Global

 ...Job description Athletes Global is now hiring Math & Reading Tutor! Purpose Statement To lead students toward the fulfillment of their potential by translating the district curriculum goals and objectives into learning experiences for each individual student in... 

Confidential

Executive Director of Strategic Volunteer Initiatives Job at Confidential

 ...Executive Director of Strategic Volunteer Initiatives About the Company Esteemed public research university committed to student success Industry Higher Education Type Educational Institution Founded 1872 Employees 10,001+ Categories Colleges... 

BOEING

Avionics Hardware Engineer - Fighters Job at BOEING

 ...and analysis for fighter platforms, including interface units, audio systems, radios, and other communications control equipment Works...  ...other support of fielded hardware and software over the entire product lifecycle. Researches specific technology advances for potential...