Job Description

Job Description

Job Description

JOB SUMMARY

Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of employees, and inventory control. Responsible for overseeing the activities of Housekeeping and Laundry.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Responsible for the smooth, efficient, cost-effective operation of the Housekeeping Department including labor management, and inventory control
• Prepares daily work schedule to meet occupancy demands, and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the housekeeping department, and performs in any capacity as needed
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, Safety Training, and daily tasks
• Coaches, counsels, retrain personnel as needed in order to ensure acceptable performance
• Manages housekeeping inventory, ensuring that team has appropriate resources
• Notifies GM, and/or Chief Engineer of maintenance repairs
• Monitor budget and control expenses with a focus on increased productivity
• Maintain proper inventory levels managing cost per room for supplies and labor
• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties. May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods
• Manage the quality of housekeeping and laundry services.
• Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
• Carry out the special needs and requests of guests, VIPs, repeat visitors and club members.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Perform other duties as assigned.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Housekeeping management/supervisory experience required. Hotel experience preferred
• Some College preferred
• Strong leadership skills
• 4+ years of employment in a related position
• Ability to move throughout the building, bend, stoop, and reach to assist other staff members, i.e., room attendants, house persons, laundry, and inspectors to complete their tasks if the situation demands.
• Basic math skills
• Must have the ability to communicate in English. Bi-lingual a plus.
• Ability to communicate effectively verbally and in writing.

PHYSICAL DEMANDS

• Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment
• Lifting (50) pounds maximum.
• Stand and walk for varying lengths of time, often long periods
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

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