Job Description

Job Description

Job Description

Description:

The Chetola Resort is one of the top destination resorts in the Carolinas. Located in iconic Blowing Rock, the resort is only 90 minutes from the Charlotte Airport. Chetola spans 140+ acres, offers award-winning amenities, and is the largest private employer in town.

The Resort is looking for an Executive Housekeeper to manage the operation of the lodge and condo housekeeping division of Chetola Resort to ensure that condos and rooms are immaculately clean, organized, and sanitary. The Executive Housekeeper will also ensure that the housekeeping department meets high standards of quality and efficiency so that guests satisfaction is optimized.

Responsibilities include but are not limited to:

• Recruits, hires, trains and provides career development for condo housekeeping staff; conducts performance evaluations and provides feedback for employees.
• Manages the housekeeping budget, including planning, forecasting, and controlling expenses.
• Prepares reports and maintains records related to housekeeping operations.
• Ensures all cleaning equipment & housekeeping tools are maintained and in good working order and are being properly cared for.
• Develops and implements systems for inspecting and managing the quality of housekeeping services provided and to ensure timeliness and efficiency of services
• Oversees inspections of housekeeping activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Schedules staff's work schedules and duties according to productivity standards and forecasted occupancy; monitors staff's adherence to schedules and duties.
• Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads.
• Responds quickly to guest requests/ complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction.
• Investigates complaints regarding housekeeping services and takes corrective actions.
• Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary· for efficient operation of the condo.
• Compiles and reports information on condo housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Displays a professional image at all times through appearance and dress.
• Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
• Note: Other duties as assigned by General Manager
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws

Education/Experience:

High school diploma or equivalent and two years of experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Skills and Qualities:

• Leadership skills
• Interpersonal skills.
• Communication skills.
• Organizational ability.
• Attention to detail.
• Ability to prioritize tasks
• Flexible worker
• Appreciation of clean facilities
• Logic and reason
• Encouraging and motivating towards others

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to work in fast paced environment.
• Will be exposed to and working with household chemicals

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