Join the WINNING TEAM at IGT Global! IGT is seeking a Computer Operator in Tallahassee, FL. This position requires flexibility with shifts as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems. This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position. Data Center shifts are 12 hours, 3 or 4 days per week.
Offers entry- to intermediate-level monitoring and troubleshooting for equipment in multiple jurisdictions, ensuring adherence to operational procedures and policies.
Performs intermediate-level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
Monitors logical security through the use of established tools and procedures.
Performs entry-level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.
Accurately completes, validates, and recovers defined processes in the operational checklists to ensure all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are performed.
Effectively coordinates, implements, verifies, tracks, follows up on, and calls out internal and external customer requests according to established guidelines.
Submits recommendations to build and/or maintain operational procedures and checklists.
Adheres to service level agreements by following established SLA performance requirements.
Adheres to IT standard methodologies by following established standard methodology performance and audit.
Supports local testing policies and procedures
Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring/motivating others.
Assists in providing informal coaching and mentoring to junior-level operators.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Medical benefits day one of being an IGT employee
12 paid holidays plus two floating holidays per year
3 weeks of paid vacation per year, prorated first-year
401K with employer match and 100% vested on day one
Company-paid parental leave, life insurance, short-term disability, and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement
2 years' experience in related field
High School diploma or equivalent experience required
IT, technical, or related college degrees or certifications are preferred.
1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
Crucial experience in Microsoft Office (Outlook, Teams, Word, Excel)
Technical knowledge and skills required
Must be able to monitor and troubleshoot multiple technologies
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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