Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Company Overview Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, "Flawless service: Every Guest, Every day." We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
Job Summary The Assistant Spa Director (ASD) is responsible for all aspects of a luxury Resort spa ranging service level performance, service programs, and day-to-day operations. The ASD will be directly responsible for maintaining customer satisfaction and spa operations at an optimal level in a four star environment.
Responsibilities Spa Operations/Inventory Management: - Establish Spa staffing levels.
- Ability to interview, train, schedule, monitor employee performance, discipline and complete payroll for all personnel.
- Ability to assist the Regional Vice President with the supervision, management and growth of all Spa staff.
- Prepare bi-weekly payroll report and approvals.
- Ability to work with Hotel/Resort Management to build a strong relationship and a seamless guest service experience.
- Attend weekly Hotel/Resort Management meetings.
- Develop and implement spa-related marketing strategies, collateral and promotional activities in conjunction with the Hotel/Resort Marketing team.
- Drive Spa Group Sales by working with the Hotel/Resort Sales team and local area event planners.
- Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.
- Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Supervisor.
- Cleanliness and maintenance must be held at the highest standards.
- Maintain safety and sanitation and disinfection standards.
- Use all PPE and sanitation standards by TRILOGY and the State Governing Body.
- Oversee cleanliness, disinfection and maintenance standards.
- Ensure EP's properly clean and sanitize products, rooms, tools and equipment, adhering to TRILOGY and State Governing Boards requirements and guidelines.
- Ensure EP's follow service rules and regulations under their license in the State.
- Ensure EP's use all PPE and sanitation standards by TRILOGY and the State Governing Body.
- Ensure that all Spa equipment operates at optimum performance.
- Initiate and control product inventory and cycle counts.
Staffing/Training: - Adhere and promote the Corporate culture.
- Assist the Regional Vice President in Forbes-related training for all Spa staff.
- Assist in creating treatment protocols, training manuals and training schedule alongside team leaders of each department.
- Hire and train all technical staff on Corporate/Brand/Hotel/Resort standards.
- Assist the Spa Supervisor in training new staff on Corporate standards, software procedures, and customer service problem resolution techniques.
- Prepares payroll and transmits to accounting.
- Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating.
- Provide leadership to the all team leaders in each department.
- Provides regular communication of company information, functions, benefits, events, etc. with Spa staff on regular basis.
- Conducts consistently (on monthly basis) mandatory staff meetings.
Analyze/Reporting: - Ability to work with the Regional Vice President and the Director of Finance to control payroll and expenses.
- Ability to keep accurate and up-to-date records and statistics on the Spa. Knowledge of the financial side of Spa Management: understanding P&L Reports and budgeting, sales and marketing knowledge and understanding, sales reports of sales and retail products, as well as of Spa employees.
- Enter customer problems/issues in the access database.
- Prepare monthly return to vendor report.
- On a daily basis prepare check-out/closing report.
- Monitor staff to ensure quality, standards, and efficient, friendly service.
Customer Resolution: - Ensure that established service levels are consistently achieved in compliance with Hotel/Resort standards and 4 Star criteria. Guest service is expected to exceed and outperform all comp Spas in the area.
- Effectively deals with customers' issues and complaints.
- Monitor and document all customer complaints/issues by completing customer complaint form.
Qualifications - Must have minimum 2 year college Associates Degree.
- Candidate must be authorized to work in the US.
- Must have 3-5 years of experience as a Spa Manager/Supervisor.
- Must be a quick learner; accuracy and attention to detail are critical.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must have a flexible schedule, including days, nights, holidays, and weekends.
- Must be organized, timely and detailed oriented.
- Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.
- Proficient experience is Excel spreadsheets a must.
- Must be reliable and have outstanding customer service skills.
- Must be able to meet deadlines and prioritize tasks.
- Must have outstanding leadership skills.
- CPR and First Aid certified desirable.
Benefits/Perks - Medical, Dental and Vision (Full-Time Employees only)
- 401K Matching
- PTO - Paid/Holiday Time Off
- VTO - Voluntary Time Off
- Discounts on Retail Products and Spa Services
Compensation: Salary + Bonus + Benefits
Compensation: $80,000.00 - $95,000.00 per year
Trilogy Spa Holdings is a boutique spa management company dedicated to creating and operating the most innovative, service-centric and performance-optimized branded spas in the hospitality industry. Built on a foundation of experienced spa operators and hospitality industry veterans, Trilogy is the critical management link between hospitality companies and spa brands. Trilogy utilizes luxury beauty brands and owned brands to ensure each property is unique.
Job Tags
Holiday work, Full time, Local area, Flexible hours, Night shift, Weekend work,