Job Description

What you’ll need to succeed as a Account Manager at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience
• 1 year of related work experience
• Transportation, Logistics, or LTL experience
• Experience with Microsoft Office (PowerPoint) 
• Experience working with enterprise Customer Relationship Management (CRM) tools 
• Strong verbal and written communication skills
• Available and flexible to work evenings and some weekends as needed 

Preferred qualifications:

• 2 years of direct business-to-business selling experience supporting both local and national sales efforts 
• 2 years of experience in transportation or in Less Than Truckload (LTL) 
• Knowledge of OneCRM and Salesforce

• Superior customer relationship management and presentation skills
• Demonstrated problem-solving techniques, strong planning, time management, analytical skills, and the ability to be productive in a variety of work environments
• Valid driver’s license and satisfactory driving record 

About the Account Manager job

Pay, benefits and more:

• Full health insurance benefits available on day one 
• Life and disability insurance 
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays 
• 401(k) option with company match 
• Education assistance 
• Opportunity to participate in a company incentive plan 

What you’ll do on a typical day:

• Perform account management tasks with existing and dormant customers in multiple territories. This includes calling, virtual meetings, and emails.
• Grow share of wallet within existing customer base, gain share of wallet from dormant customers, and grow overall market share within your assigned territories
• Develop relationships vertically and horizontally within customer organizations 
• Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate
• Research, follow up, and answer questions; resolve issues that come from any of the external or internal cross-functional teams
• Prepare plans and escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks
• Contribute to quarterly business reviews and presentations

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement . XPO

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